1. WHO WE ARE

Kwantu Homes (Pty) Ltd — “we”, “us” or “our” — operates www.kwantuhomes.co.za and any related websites, portals, or web-based tools (together “Website”).

We are committed to protecting your privacy and handling your personal information with care. Below our privacy policy.

2. WHAT INFORMATION WE COLLECT AND WHY

When you use our Website, submit forms (e.g. contact, pre-approval or calculators), or interact with our services, we may collect certain personal information, including but not limited to:

• Name

• Email address

• Phone number

• Property / financial information (if relevant — e.g. for finance or pre-approval requests)

• Browsing data (IP address, cookies, usage data)

Why we collect it:

• To respond to enquiries, process pre-approvals or service requests

• To provide and improve our services (e.g. calculators, customer support)

• To comply with legal or regulatory obligations

• With your consent, for marketing or communications (only if you opt in)

3. CONSENT & LAWFUL PROCESSING

We will only collect, use or disclose your personal information if:

• You have consented (when required), or

• It is necessary to fulfil a contract, your request, or comply with law/regulation, or

• It’s otherwise permitted under applicable law (e.g. POPIA)

4. USE & DISCLOSURE INFORMATION

We may:

• Use collected information to respond to your requests (contact, pre-approval, services)

• Share information with trusted third parties only when needed to fulfill services (e.g. finance partners, conveyancers)

• Send marketing/updates only if you gave consent — with an easy option to opt out

• Disclose information if required by law or legal process

We do not sell or lease personal data to third parties for their marketing outside of these purposes.

5. RETENTION & DATA STORAGE

We retain your personal information only as long as necessary for the purposes for which it was collected — or as required by law. After that, we securely delete or anonymise it.

We maintain reasonable security, organizational and technical safeguards to protect your data against unauthorized access, loss, damage or disclosure.

6. COOKIES & TRACKING / WEBSITE USAGE DATA

Our Website may use cookies or similar tracking technologies to:

• Remember user preferences

• Understand how users navigate and use the Website (analytics)

• Improve user experience

You may decline cookies through your browser settings — but this may limit some interactive functionality.

7. YOUR RIGHTS UNDER POPIA / DATA PROTECTION LAWS

You have the right to:

• Request confirmation whether we hold your personal information

• Request access to the information we hold about you

• Ask us to correct, update, or delete your information if inaccurate or no longer needed

• Object to direct marketing communications

• Withdraw consent (where applicable) — but this may affect our ability to provide certain services

If you want to exercise any of these rights, contact us using the details below.

8. EXTERNAL LINKS & THIRD-PARTY WEBSITES

If our Website links to third-party sites (e.g. for financing, external services), we are not responsible for their privacy practices. We encourage you to read the privacy policy of any site you visit.

9. UPDATES TO THIS POLICY

We may update or amend this Privacy Policy from time to time (e.g. to reflect changes in our services or data law). The latest version posted on the Website applies to your interaction with us.

10. CONTACT INFORMATION

If you have any questions, concerns or requests about this Privacy Policy, contact us at:
Email: dewald@kwantuhomes.co.za
Contact Number: 076 451 2153

If you are not satisfied with the outcome, you have the right to lodge a complaint with the Information Regulator under the Protection of Personal Information Act (POPIA).

The Information Regulator (South Africa)
33 Hoof Street
Forum III, 3rd Floor, Braampark
P.O. Box 31533
Braamfontein, Johannesburg, 2017
Complaints email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za